United States Postal Service in 208 North 2nd Street

Customer Reviews about United States Postal Service:

• ★ ★ ★ ★ ★
  We have a wonderful carrier on our rural route, packages are delivered well. Thanks so much!
  By Coleen Peterson, August 17, 2017
• ★ ☆ ☆ ☆ ☆
  Eight people standing in line - with only one person at the counter. Unfriendly at not at all concerned with customer service. Could care less about the amount of people in line. Now there are ten waiting.
  By gilda bour, June 27, 2017
• ★ ☆ ☆ ☆ ☆
  People at this post office are not helpful, and I would even go as far as to say they are rude. The staff do not seem to know what they are doing, and they messed things up so bad that it felt like I had to jump through flaming hoops just to get a refund on my PO box. Here's what happened: I ordered a PO box online and then realized a day later that I didn't need it. I work two jobs and found time to walk into the post office a week after purchasing this box to ask for a refund. The lady tried to ring up my refund but couldn't do it. She stated that a refund simply isn't possible and that I can have the keys for my PO box until it expires or just get my key deposit back and forget about the box. I couldn't believe that these were my ONLY TWO options. This lady didn't seem to know what she was doing, and didn't ask anyone for help. It seemed like she was just trying to give me a bullshit answer just to get me to leave. Well I called customer service and was told that I could get my refund online by clicking a link. After searching and searching with technical support on the line I couldn't find the link. It said that my PO box was ALREADY ASSIGNED even though I never received a box or keys. The lady at the post office "assigned" the box which prevented me from getting a refund online. So I walk back into the post office almost another week later when I had time off from both jobs. As I'm explaining my situation to the post master, some employee at the counter right next to him says outloud in front of other customers, "Yeah she's the one who paid for it 3 months ago and never came in". I looked at him, pissed, and said I bought it 2 weeks ago.... Not only was it embarrassing for this guy to say that outloud in front of everyone, but I felt like I had no privacy. Were they talking about me? Was I a customer that they gossiped about? They don't know anything about me or what my life is like. They don't know that I work 80 hours a week and have a hard time getting to the post office when it is open. I AM SO HIGHLY OFFENDED. I hate this post office. I hate it, I hate it!! Now to finally make bad things worse, I got my refund in the mail with an envelope that has question marks all over it. It says "Move not listed??" which pisses me off because I listed my move online and had my mail forwarded to my new address 2 weeks ago. They still can't get it right. Oh, and the refund check for the PO box? I paid $30 for my box and was only given a check for $29. Seriously...... Worst customer service. It was such a waste of time. I will go out of my way just so that I don't have to deal with these people again.
  By Abigayle F, October 11, 2016

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